Frequently Asked Questions
Everything you need to know about your Muse experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are Muse products sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers to ensure our materials are sourced responsibly and produced under fair labor conditions.
How do I make changes to an order I already placed?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement to request any modifications or cancellations.